This page is only for emergency after hours hosting server connection issues - or helpdesk connection issues. If your current issue is does not meet this criteria please access the HelpDesk system and DO NOT submit this form.
Normal business hours 8:30am - 5:30pm PST Monday-Friday
Click here for the Helpdesk System.
Your Name:
Company Name:
Area Code & Phone Number:
Email Address
:
Software:
Brief Description:
Unable to Connect to Server
Unable to Access Helpdesk
All the above
I agree to the following terms: The only afterhours emergency that is considered valid is inability to connect to hosting server due to the server being down. Make sure you have a working internet connection before submitting this form. Not knowing, forgotten, or incorrect username and passwords are not considered an emergency and need to be handled during normal business hours. Issues/Errors with AIMS itself are not handled by afterhours emergency support. If you submit this form and it is decided to be a non-emergency issue based on the criteria above and a technician responds you will automatically be billed $250.00 to the credit card on file. For a non-emergency issue please send an email to support@aimstsi.com.